MSP Mentor – Tactical Support Packages for Managed Service Providers
To ensure my mentorship services are right for you, I offer two packages, Standard and Enhanced. Feel free to get in touch to discuss which service would be most relevant for your needs and situation.
If you’re looking for some regular additional support to benefit your business and operations, the entry level support programme is perfect for you.
The Standard Mentorship includes an email advice service and twice-monthly calls to assess, address and review your business.
Comprises
- Twice-monthly scheduled call with summary notes
- Retained MSP Business Advice Service (via email), but would expect most issues to be left for scheduled calls
- Service can be augmented with additional time or fixed-price consulting
- All interactions via video or voice calls
- Initial 6-month minimum, then 30-day rolling commitment
To fast-track your business or, to provide additional strategic support, my Enhanced Mentorship Service would be the most effective solution.
The Enhanced Mentorship Service provides the services in Standard, but with the added advantage of weekly calls, and 24 hr response times for urgent matters.
Comprises
- Weekly scheduled call with summary notes
- Retained MSP Business Advice Service (via call or email) with 24-hour response SLA for urgent matters and 48-hour response SLA for non-urgent matters
- Service can be augmented with additional time or fixed-price consulting
- All interactions via video or voice calls
- Initial 6-month minimum, then 30-day rolling commitment
Over the 10+ years running, developing, and eventually selling my MSP I faced many challenges, all of which, I not only overcame, but learnt countless lessons from.
Trial and error and failure and success – the struggles I encountered running my business were sometimes hard, but they always provided better understanding, greater resilience and, ensured we curated smarter, more efficient working practices. I grew my MSP business from sole-trader, to £350k in the first 3 years, and at the time of sale in 2020, our team was supporting over 100 clients.
I’m delighted to be able to share my experiences, solutions, and knowledge with other MSP owners, and provide bespoke technical and business management consultancy services to MSPs and IT business. Over the last year alone, I’ve worked with many business owners who need guidance and support, for business solutions or strategic advice.
My Clients Say
Ben has been supporting our business for almost a year. Initially we sought Ben’s support to help with a specific tactical challenge we had around quote to billing workflows through HubSpot, Zomentum, and Autotask. It was clear to me after our first meeting that Ben had a lot more value to add. I found Ben to be extremely knowledgeable, especially when it came to specific systems we have implemented in our company.
Ben was a great sounding board for ideas, and his understanding of designing efficient processes was top draw. Drawing on his knowledge and experience Ben has saved me a number of hours! I have no hesitation in recommending Ben to other MSPs.
Chris Gorman
We’ve been working with Ben for the past few months. His background of actually owning an MSP means he has great insight into what is possible and the technical knowledge to show us how to maximise our investment in the tools we use.
We have learnt a lot about what we can achieve and can see how we’ll be able to enhance what we do as a business over the coming months.
On a more personal note, Ben is a pleasure to work with and both myself and my Team look forward to our ongoing sessions with him and the insights we will gain.
David Nicholls
I met Ben as part of a Zomentum demonstration, and quickly found that he was able to speak the “MSP language” that a lot of vendors can never grasp. Because of this, we were able to engage really quickly.
Since then, we’ve worked closely together and he has been instrumental in helping us implement more automated internal processes within my MSP.
As a previous MSP owner, he clearly understands the practical pitfalls and ramifications of running an MSP. His experience has enabled us to dodge landmines and fast forward to success on a number of occasions.
We’re still continuing to improve our internal stack and grow the business, so having Ben on our side is incredibly helpful!
Harry Boyne
Our first conversations with Ben were in his capacity as a member of the Zomentum team. However, we reached out to him regarding consultancy after hearing him discuss his MSP ownership experiences on a podcast. Having gone through the process himself, Ben understands the pain points of running an MSP, and his help and guidance have been an enormous asset.
More specifically, Ben has been heavily involved in the technical aspects of our Autotask implementation. Working together has meant we have significantly more efficient help desk processes and can automatically bill all our customers out of the system.
It also helps that he’s a thoroughly nice chap to boot!
Anthony Brazier
Ben Spector has been an invaluable partner, not only working with us to improve our own internal systems (he helped us to implement a new PSA and other tools), but also supporting various client projects.
Ben’s guidance was invaluable leading up to and during the acquisition of my previous business in 2021, and I am now working with him again to grow our latest venture.