Hi, I’m Ben Spector, a trusted and innovative IT advisor with over 15 years’ experience in the IT Industry.
I founded, matured, managed and sold my 100+ clients MSP business, and now provide tactical support and mentoring services to clients looking to achieve the same success with their managed service business.
As an IT Advisor I guide my SME clients on the most effective use of emerging technologies. These technologies include:
- Business process optimisation
- Cybersecurity posture
- and utilising leading-edge IT to enable bottom line improvements of 25—50%.
My experiences have provided me with a solid understanding of the most effective MSP business tactics and strategies to deliver growth, delight clients and develop effective relationships with vendors and partners.
I’d love to work with you and help develop and grow your MSP business.
The Bigger Picture
From running my own MSP, I know how easy it is to get caught up in the day-to-day activities. Time that could be spent growing your business is spent elsewhere. As an Owner, you’ll be spending time ensuring:
– you’re delivering best-in-breed service to clients
– that your teams are supported, trained and effective
– and that client strategies and projects are being optimised and developed.
All tasks take tend to take up more time and dedication than initially suspected, and often this impacts efficiencies and other tasks, meaning less time to invest in the growth of your business.
Alongside the management side of things, I’ve found that MDs/Owners are also managing up-sale opportunities, holding client strategy consultations, delivering ad hoc, long-term, and interim support, and more. With all these ‘hats’, and pressure, evolving the growth of your MSP, developing, and implementing your own strategy can take a back seat.
The demands brought about by Covid-19 caused many businesses, MSP’s included, to change how they worked, to define fully-remote working practices and implement them internally while assisting their clients. This has altered how companies work, and as MSPs are addressing the New-Normal needs for their clients, their own strategies and processes have to be tactically reviewed to ensure best-practice internally.
When’s the last time you had the time to review your own business strategy?
My Clients Say
Ben has been supporting our business for almost a year. Initially we sought Ben’s support to help with a specific tactical challenge we had around quote to billing workflows through HubSpot, Zomentum, and Autotask. It was clear to me after our first meeting that Ben had a lot more value to add. I found Ben to be extremely knowledgeable, especially when it came to specific systems we have implemented in our company.
Ben was a great sounding board for ideas, and his understanding of designing efficient processes was top draw. Drawing on his knowledge and experience Ben has saved me a number of hours! I have no hesitation in recommending Ben to other MSPs.
We’ve been working with Ben for the past few months. His background of actually owning an MSP means he has great insight into what is possible and the technical knowledge to show us how to maximise our investment in the tools we use.
We have learnt a lot about what we can achieve and can see how we’ll be able to enhance what we do as a business over the coming months.
On a more personal note, Ben is a pleasure to work with and both myself and my Team look forward to our ongoing sessions with him and the insights we will gain.
I met Ben as part of a Zomentum demonstration, and quickly found that he was able to speak the “MSP language” that a lot of vendors can never grasp. Because of this, we were able to engage really quickly.
Since then, we’ve worked closely together and he has been instrumental in helping us implement more automated internal processes within my MSP.
As a previous MSP owner, he clearly understands the practical pitfalls and ramifications of running an MSP. His experience has enabled us to dodge landmines and fast forward to success on a number of occasions.
We’re still continuing to improve our internal stack and grow the business, so having Ben on our side is incredibly helpful!
Our first conversations with Ben were in his capacity as a member of the Zomentum team. However, we reached out to him regarding consultancy after hearing him discuss his MSP ownership experiences on a podcast. Having gone through the process himself, Ben understands the pain points of running an MSP, and his help and guidance have been an enormous asset.
More specifically, Ben has been heavily involved in the technical aspects of our Autotask implementation. Working together has meant we have significantly more efficient help desk processes and can automatically bill all our customers out of the system.
It also helps that he’s a thoroughly nice chap to boot!
Ben Spector has been an invaluable partner, not only working with us to improve our own internal systems (he helped us to implement a new PSA and other tools), but also supporting various client projects.
Ben’s guidance was invaluable leading up to and during the acquisition of my previous business in 2021, and I am now working with him again to grow our latest venture.