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Built, ran and sold a 100+ client MSP
I understand the pressure on owners, service teams and finance because I have dealt with the same trade-offs inside a live managed service business.
About Ben Spector
Operator experience behind detailed systems work
I built, ran and sold an MSP, spent almost five years inside Zomentum, and now help clients connect the business process with the platform detail needed to make it work.
- Former MSP owner
- HubSpot Platinum partner
- 10+ years of hands-on Autotask experience
Why the background matters
I understand the operational decision and the configuration underneath it
Many consulting problems fail between a sensible recommendation and the system behaviour needed to support it. I work across both layers: deciding what should happen, then getting into the records, rules, contracts, workflows and reports that make the process usable.
Worked inside the tools and their limitations
Almost five years at Zomentum, long-standing Autotask experience and current HubSpot partner work give me a detailed view of how platforms behave beyond the sales demonstration.
What I work on now
The connected route from customer interest to reliable reporting
Clients often arrive through one platform problem. The work expands only where the real process requires it.
HubSpot
Data models, pipelines, automation, reporting and integrations for MSPs and operationally complex service businesses.
Autotask
Service delivery, work types, time, projects, contracts, billing, accounting mappings and profitability.
Quoting and proposals
Products, pricing, approvals, documents and the handover from a won sale into delivery and billing.
Revenue operations
Ownership, exceptions and reporting across the teams and systems involved in selling, delivering and billing work.
Working relationship
Direct access to the person doing the analysis and implementation
There is no rotating delivery team. I use working sessions for evidence and decisions, complete agreed analysis or configuration between them, and keep the reasoning connected as the detail develops.
Revenue Operations Blueprint
Map an unclear cross-system problem and produce a decision pack and prioritised implementation route.
Implementation projects
Configure a defined outcome across platforms, data, automation, testing and handover.
Retained consulting
Keep developing priorities moving through regular decisions, implementation and accountability.
Experience from both sides
From operator to implementation
The experience matters because the work crosses business decisions, platform limits and day-to-day delivery.
Build, run and sell an MSP
Build and run an MSP serving more than 100 clients, then sell the business.
Work inside a SaaS vendor
Spend almost five years inside Zomentum across product and solutions work.
Implement client systems
Connect operational decisions to detailed configuration, testing and delivery.
Fit and boundaries
- The problem crosses sales, operations or finance
- A platform change needs business-process judgement
- Contracts, billing or reporting cannot be trusted
- You need detailed implementation as well as advice
SaaS vendor and MSP channel advisory
I also advise selected SaaS vendors, founders and investors where the question depends on MSP operations, product fit or a partner-led route to market.
Frequently asked questions
What type of consultant is Ben Spector?
Ben is an MSP systems and revenue operations consultant specialising in HubSpot, Autotask, quoting, contracts, billing, automation and the handovers between them.
Has Ben run an MSP?
Yes. Ben built, ran and sold an MSP serving more than 100 clients before moving into vendor, advisory and implementation work.
What experience does Ben have with Zomentum?
Ben spent almost five years at Zomentum in product and solutions roles. That is historical experience; his current work is independent consulting through BS Consulting.
Does Ben work only with MSPs?
MSP systems and revenue operations are the main focus. Ben also implements HubSpot for operationally complex service businesses and provides selected SaaS vendor and MSP channel advisory.
Tell me what is failing between the process and the platform
Share the problem, systems involved and what your team has already tried. I’ll help you decide whether the next step is definition, implementation or retained work.